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Automated prioritization doesn't work with dynamic fields app

Patrick Belmans
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April 19, 2019

Hi everybody,

This issue is my first community contribution ever. Hoping this topic will save somebody time. Can't say I did. But, lessons learned.

The facts;
Using Jira Service Desk Cloud
Added the app "Extension for Jira Service desk (cloud)"
Created a request type with dynamic fields
Configured priority automation (urgency-impact matrix)

Error issue;
When I created a ticket as a customer, priority automation fails (no priority matrix value).

Root cause;
The fields URGENCY and IMPACT were part of the dynamic fields collection.

Resolved by;
The fields URGENCY and IMPACT deleted from dynamic fields collection. Instead, add these fields to the request type.

(i) I'm happy with the app (no hard feelings at all). This thing just came on my path. So I want to share.

Have fun with it.



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