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This issue is my first community contribution ever. Hoping this topic will save somebody time. Can't say I did. But, lessons learned.
Using Jira Service Desk Cloud
Added the app "Extension for Jira Service desk (cloud)"
Created a request type with dynamic fields
Configured priority automation (urgency-impact matrix)
When I created a ticket as a customer, priority automation fails (no priority matrix value).
The fields URGENCY and IMPACT were part of the dynamic fields collection.
The fields URGENCY and IMPACT deleted from dynamic fields collection. Instead, add these fields to the request type.
(i) I'm happy with the app (no hard feelings at all). This thing just came on my path. So I want to share.
Have fun with it.