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Automated Linked issue to another with a custom field value

Dominic Peters May 12, 2023

Hi Community,

i tried to find a custom field like an "Issue picker" but that dont exists actualy. I have a case there someone creates a ticket and fill in a custom field a correkt Ticketnumber from the past. 

Is there a possibility to fill in the "issue" field under the popup from Linking an Issue with the value of a Custom field?

The outcome should be i fill a field like "old ticket number" with a value like "TEST-123" and the created ticket is automatically linked to this one.

I tried something like this with a smart value of the custom field, but the automation didnt find the values.

Bildschirmfoto 2023-05-12 um 17.07.23.png

Bildschirmfoto 2023-05-12 um 17.05.41.png

I inserted a simple RE-Fetch issue condition to avoid the bug with the fast issue Created trigger. But i dont know if this works basically. I hope you understand my bad english :)

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Florian Bonniec
Community Leader
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May 12, 2023

Hi @Dominic Peters 

Have you try to use {{issue.customfield_16810}} ?

 

Also you may try to do a Branch selecting JQL and using the following JQL "key = {{issue.customfield_16810}}". Then add the action link issue between issue and triggerIssue.

 

Regards

Dominic Peters May 13, 2023

Hi @Florian Bonniec 

many thanks now it works totaly fine with {{issue.customfield_16810}}. 

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