Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Automated Linked issue to another with a custom field value

Dominic Peters May 12, 2023

Hi Community,

i tried to find a custom field like an "Issue picker" but that dont exists actualy. I have a case there someone creates a ticket and fill in a custom field a correkt Ticketnumber from the past. 

Is there a possibility to fill in the "issue" field under the popup from Linking an Issue with the value of a Custom field?

The outcome should be i fill a field like "old ticket number" with a value like "TEST-123" and the created ticket is automatically linked to this one.

I tried something like this with a smart value of the custom field, but the automation didnt find the values.

Bildschirmfoto 2023-05-12 um 17.07.23.png

Bildschirmfoto 2023-05-12 um 17.05.41.png

I inserted a simple RE-Fetch issue condition to avoid the bug with the fast issue Created trigger. But i dont know if this works basically. I hope you understand my bad english :)

1 answer

1 accepted

1 vote
Answer accepted
Florian Bonniec
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 12, 2023

Hi @Dominic Peters 

Have you try to use {{issue.customfield_16810}} ?


Also you may try to do a Branch selecting JQL and using the following JQL "key = {{issue.customfield_16810}}". Then add the action link issue between issue and triggerIssue.



Dominic Peters May 13, 2023

Hi @Florian Bonniec 

many thanks now it works totaly fine with {{issue.customfield_16810}}. 

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events