When someone sends a ticket via email it gets assigned the request type and they receive notifications and responses. But when we create a ticket on a users behalf the request type is blank, so they receive no emails.
I've tried to automate this but i get the following error.
Sorry, but changing the Customer Request Type is currently not possible, since Jira Service Management does not provide an API for this.
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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