I have been recreating my helpdesk rules in the new automation suite offered by Jira but I have been unable to find a working configuration to replicate one of those rules.
My rule is designed to trigger on ticket creation. If a certain string is in the summary it should auto-assign that ticket to the agent who created that ticket. This produces the following errors:
I have tried automation editing the assignee fields, changing it to pull assignee from the issue creator, and various other mechanical automation changes. Nothing appears to work.
I would greatly appreciate any advice or recommendations to fix this.
Any chance you can screenshot the audit log for your automation and some details of your automation?
Maybe we can see something you might have missed (more eyes could be better :))
If the permissions helper says it should be ok it's strange it fails of course.
I recreated your rule on my environment (full site admin, permissions on the project) in all your variations and don't encounter any issue. Just assigns the ticket to me.
Like John says, the rule looks good.
As it keeps saying "forbidden" I keep thinking permission schemes..
Could you also check that there is no workflow property set up to block you from setting the assignee?
I changed the permissions to specifically grant the Automations for Jira user Assign Issue access. I thought it was covered by the atlassian-addons-project-access group, but apparently not.
It's interesting because I have other automations using similar configurations that have no issue assigning to users. I think this problem had something to do with it being a newly created issue.
Regardless, it's working and my question has been answered.
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