Author can no longer be changed to customer

Hello all,

since the update to JSM 5.11.0 we cannot change the author to a customer in the service tickets, only to agents.

Before the update tickets were created for customers, now it does not work.

Is this bug known, or is there a setting for it, which was changed by the update?

Many thanks and best regards from Tyrol!

Simon

1 answer

0 votes

There should be a "Modify reporter" Permission in the permission scheme of the SM project.

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