I recently upgraded the Jira 7.10.0 and JSD 3.13.0. I am using Automation rules for my custom notifications to the customers. If i attach a file or paste a screenshot into the comment or even attache an image to the ticket the customer is not able to see the attachment in the notification email. All they see is just some markup text. Below is one of the notifications i was testing with. Is there a fix for this or a workaround?
From: AR-Automation@wasteconnections.com [mailto:AR-Automation@wasteconnections.com]
Sent: Tuesday, July 10, 2018 4:41 PM
To: Azimir Hotic
Subject: ARDD-42: test from the portal 5 Has been updated with a comment
Hello Azimir Hotic,
Your ticket ARDD-42 has bee update with a comment. Please see below for more Information.
Testing how well the image attachment is
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
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