Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Attachments are not showing up in Outlook from JIRA Comments

I recently upgraded the Jira 7.10.0 and JSD 3.13.0.  I am using Automation rules for my custom notifications to the customers.  If i attach a file or paste a screenshot into the comment or even attache an image to the ticket the customer is not able to see the attachment in the notification email. All they see is just some markup text.  Below is one of the notifications i was testing with.  Is there a fix for this or a workaround?


From: []
Sent: Tuesday, July 10, 2018 4:41 PM
To: Azimir Hotic
Subject: ARDD-42: test from the portal 5 Has been updated with a comment


Hello Azimir Hotic,

Your ticket ARDD-42 has bee update with a comment. Please see below for more Information.


Testing how well the image attachment is 


Thank you,
Azimir Hotic
AR Department

1 comment

Did you get the solution on this?


Log in or Sign up to comment
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

99 views 0 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you