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Attachments are not showing up in Outlook from JIRA Comments

Azimir Hotic July 11, 2018

I recently upgraded the Jira 7.10.0 and JSD 3.13.0.  I am using Automation rules for my custom notifications to the customers.  If i attach a file or paste a screenshot into the comment or even attache an image to the ticket the customer is not able to see the attachment in the notification email. All they see is just some markup text.  Below is one of the notifications i was testing with.  Is there a fix for this or a workaround?


From: []
Sent: Tuesday, July 10, 2018 4:41 PM
To: Azimir Hotic
Subject: ARDD-42: test from the portal 5 Has been updated with a comment


Hello Azimir Hotic,

Your ticket ARDD-42 has bee update with a comment. Please see below for more Information.


Testing how well the image attachment is 


Thank you,
Azimir Hotic
AR Department

1 comment

AKSHAY THAKARE September 6, 2018

Did you get the solution on this?


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