Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Attachments added in jira ticket through rest api is not visible on portal

I have used "domain/rest/api/2/issue/issueKey/attachments" rest api to attach file to ticket.  But it is not visible on portal.

When I create ticket with an attachment from portal it is visible.

I compared the response of  both the tickets using "domain/rest/api/2/issue/issuekey" rest api. Both are similar.

I don't understand what's going wrong.

1 answer

1 accepted

0 votes
Answer accepted
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jul 04, 2017

I think you've added the attachment to the issue, rather than the request.  

  Therequest is what the customer creates and sees in the portal, the issue is the underlying data behind it, available only to agents.

Yeah, I was adding attachment to the issue instead of the request. Thanks for help.

Like Ivan K_ likes this

Do you know how to add to attachment to request through API?

Can please help me adding attachment to request via API?

Ivan K_
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Apr 27, 2023

Hi! Can you please tell me how to add an attachment to a user request and not to a issue? I didn't find such a method in the Jira documentation. I need the attachment added to the task via api to be displayed on the user portal in the "Activity" section. Attachments sent via the "[JiraURL]/[IssueID]/attachments" POST-method are not displayed in the user portal.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events