Attachments added in jira ticket through rest api is not visible on portal

[Vartika Shukla]

I have used "domain/rest/api/2/issue/issueKey/attachments" rest api to attach file to ticket.  But it is not visible on portal.

When I create ticket with an attachment from portal it is visible.

I compared the response of  both the tickets using "domain/rest/api/2/issue/issuekey" rest api. Both are similar.

I don't understand what's going wrong.

[Nic Brough -Adaptavist- · Accepted solution]

I think you've added the attachment to the issue, rather than the request.  

  Therequest is what the customer creates and sees in the portal, the issue is the underlying data behind it, available only to agents.

[Vartika Shukla]

Yeah, I was adding attachment to the issue instead of the request. Thanks for help.

[Nihad Azimli]

Do you know how to add to attachment to request through API?

[Nihad Azimli]

Can please help me adding attachment to request via API?

[Ivan K_]

Hi! Can you please tell me how to add an attachment to a user request and not to a issue? I didn't find such a method in the Jira documentation. I need the attachment added to the task via api to be displayed on the user portal in the "Activity" section. Attachments sent via the "[JiraURL]/[IssueID]/attachments" POST-method are not displayed in the user portal.

[Ahmed El Ouahidi _externe_]

Hi,

You have to do the following:

1- Add the attachment

2 - Insert a placeholder in the description/body where to display the attachment: [^FILE_NAME]

PS: Change FILE_NAME with your attached file name.