Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,558,798
Community Members
 
Community Events
184
Community Groups

Attachments added in jira ticket through rest api is not visible on portal

Vartika Shukla
Vartika Shukla Jul 04, 2017

I have used "domain/rest/api/2/issue/issueKey/attachments" rest api to attach file to ticket.  But it is not visible on portal.

When I create ticket with an attachment from portal it is visible.

I compared the response of  both the tickets using "domain/rest/api/2/issue/issuekey" rest api. Both are similar.

I don't understand what's going wrong.

Answer
Watch
Like Be the first to like this
764 views

1 answer

1 accepted

0 votes
Answer accepted
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Jul 04, 2017

I think you've added the attachment to the issue, rather than the request.  

  Therequest is what the customer creates and sees in the portal, the issue is the underlying data behind it, available only to agents.

View More Comments
Vartika Shukla
Vartika Shukla Jul 04, 2017

Yeah, I was adding attachment to the issue instead of the request. Thanks for help.

Like • Ivan K_ likes this
Nihad Azimli
Nihad Azimli Jan 22, 2019 • edited

Do you know how to add to attachment to request through API?

Like
Nihad Azimli
Nihad Azimli Jan 22, 2019

Can please help me adding attachment to request via API?

Like
Ivan K_
Ivan K_
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
Apr 27, 2023

Hi! Can you please tell me how to add an attachment to a user request and not to a issue? I didn't find such a method in the Jira documentation. I need the attachment added to the task via api to be displayed on the user portal in the "Activity" section. Attachments sent via the "[JiraURL]/[IssueID]/attachments" POST-method are not displayed in the user portal.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

See all events