On a project I want 2 (let's call them User A & B) users to be able to assign (and move) issues to other people.
I have 1 user (User C) who can already do this, and I gave the exact same permissions to the other users (A & B) aswell, however the button to assign just won't show up.
They are all added to the correct "Group" (CV-Worker) who are allowed to "Assign issues" permission to others, and later as a back-up I now added the 2 users separately as "Single User" to the permission "Assign issues"
It is not a Service Desk project, User C does not have a Service Desk license and they don't need one.
Anyone know the answer? Been having trouble with this one for some weeks now.
Hi @Roderick Vogel ,
This is hard to diagnose based on your description alone. Have your tried the permission helper to assess what may be going on here?
There are a few ways to go to Permission Helper:
- Open an Issue and then go to Admin, on the right top of the page, and then click on Permission Helper.
- Click in Jira's logo > Settings > System > Permission Helper.
- You can also click in a blank space in the Jira's Page and double-click G in the keyboard, it will open a Find Action box where you can find for any feature in Jira, e.g. 'Permission Helper'.
It may give you a good indication of the problem at hand.
PS: as you mention the issue is not related to Jira Service Management, I have removed those category tags.
Hi @Walter Buggenhout _ACA IT_ (going by your name I assume you are Dutch or Flemish so you should understand the images I added)
On the images I added you can see they are able to "assign issues" to other users. Red & Green are users A & B, who aren't able to do this, Blue is user C who is able to do this.
I could try and re-add them to the group, delete them from the "Single user" and maybe re-add them to "Single user" again.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events