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As I understand, ticket assignee, reporter and requested participant can reply to the ticket notification via email and that is added as a public comment to the ticket. Which in turn send update notifications to others. So everyone is updated.
I am debating pros and cons of Service Desk Agents relying on emails instead of using JSD interface for customer response.
Pros:
Cons:
Appreciate comment on this so that I can update my best practices list.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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