Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,557,785
Community Members
 
Community Events
184
Community Groups

Assignee faded/opaque for some requests

adminrrm@dustin.dk
adminrrm@dustin.dk Aug 18, 2020

Some requests in our Jira Service Desk Cloud have the assignee faded/opaque.

It seems to only happen for requests created by e-mail handlers.

image.png

i can find nothing on why this is.

Any ideas?

Answer
Watch
Like Jeni_Walters likes this
246 views

1 answer

0 votes
Jeni_Walters
Jeni_Walters Nov 03, 2022

Yes, we have this question too! 


Wondered if it was from closing and re-opening a job but it doesn't seem to be this.

 

Any other ideas welcome...

View More Comments
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Nov 04, 2022

Hi @Jeni_Walters , could you try a test for me? Can you do the following:

  1. reassign one of the issues with opaque avatar to someone else
  2. observe the list again. Is it opaque?
  3. reassign back yo the original assignee
  4. observe results
Like
Jeni_Walters
Jeni_Walters Feb 14, 2023

@Jack Brickey  Thank you for following up and apologies that I've just seen this now.

 

I had a go of your test and it's still opaque. 
In fact, now all of our icons are faded/opaque.

Very interesting! I wonder if something has changed.

Like
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Feb 15, 2023

I suggest reaching out to Atlassian support.

Like
Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

See all events