Assign reporter based on description

[Todor Yankov]

Hi there,

We use Jira Service Management on prem.
When people receive a phish email and they report it we receive a ticket. The reporter of this ticket is a generic and we manually change it to the actual reporter of the phish. 
The actual reported in only mentioned in the Description of the ticket so i can looking for a way to grab this information and copy it to the Reporter field.

Is there existing Automation i can use or i need to look for a 3rd party add-on?

Thanks

[Benz Kek _Adaptavist_]

Hi Todor, you can do this using ScriptRunner's Script Listener (custom listener): 

• https://scriptrunner.adaptavist.com/6.16.0/jira/listeners.html
  
  

Using this, you can get the issue description to filter it as String and assign the issue to someone. 

To get you started, you can try out the tutorial: Listener Tutorial 

[Vero Rivas]

Hi @Todor Yankov 

  With an automation made with ScriptRunner you could do what you need and many more things

  https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview

Cheers