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Assign reporter based on description

Hi there,

We use Jira Service Management on prem.
When people receive a phish email and they report it we receive a ticket. The reporter of this ticket is a generic and we manually change it to the actual reporter of the phish. 
The actual reported in only mentioned in the Description of the ticket so i can looking for a way to grab this information and copy it to the Reporter field.

Is there existing Automation i can use or i need to look for a 3rd party add-on?


2 answers

0 votes
Vero Rivas Community Leader Jan 05, 2021

Hi @Todor Yankov 

  With an automation made with ScriptRunner you could do what you need and many more things


Hi Todor, you can do this using ScriptRunner's Script Listener (custom listener): 

Using this, you can get the issue description to filter it as String and assign the issue to someone. 

To get you started, you can try out the tutorial: Listener Tutorial 

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