Assign issue to user using automation

[Jim Stewart]

I am trying to do the most basic automation you can possibly imagine. 

1- Issue is created

2- - It is a particular request (all questions for HR)

3 -  assign to agent

I mean, that's it but no combination of things seems to work. The issue gets created, there's no rule error but it never gets assigned. I guess that means it's not passing the rule test. 

I've attached a screenshot of the rule. I've tried Issue type and Request type but neither work. What am I doing wrong here? 

[Hana Kučerová · Accepted solution]

Hi @Jim Stewart ,

there is a great audit log - please look there, if you are able to find any information about the problem there, and let me know. Thank you.

[Jim Stewart]

Yes, I recently found that. Also, my rules weren't running due to the AWS outage. I would like to leave this open for a bit until I see if the problem was my logic or AWS. 

[Hana Kučerová]

Sure, if there's some problem with Jira, let me know :-).