Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Assign issue to user using automation

I am trying to do the most basic automation you can possibly imagine. 

1- Issue is created

2- - It is a particular request (all questions for HR)

3 -  assign to agent

I mean, that's it but no combination of things seems to work. The issue gets created, there's no rule error but it never gets assigned. I guess that means it's not passing the rule test. 

I've attached a screenshot of the rule. I've tried Issue type and Request type but neither work. What am I doing wrong here? 

Rule.jpg

1 answer

1 accepted

0 votes
Answer accepted
Hana Kučerová Community Leader Nov 26, 2020

Hi @Jim Stewart ,

there is a great audit log - please look there, if you are able to find any information about the problem there, and let me know. Thank you.

Yes, I recently found that. Also, my rules weren't running due to the AWS outage. I would like to leave this open for a bit until I see if the problem was my logic or AWS. 

Hana Kučerová Community Leader Nov 27, 2020

Sure, if there's some problem with Jira, let me know :-).

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

165 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you