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Assign issue to user using automation

I am trying to do the most basic automation you can possibly imagine. 

1- Issue is created

2- - It is a particular request (all questions for HR)

3 -  assign to agent

I mean, that's it but no combination of things seems to work. The issue gets created, there's no rule error but it never gets assigned. I guess that means it's not passing the rule test. 

I've attached a screenshot of the rule. I've tried Issue type and Request type but neither work. What am I doing wrong here? 


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Hana Kučerová Community Leader Nov 26, 2020

Hi @Jim Stewart ,

there is a great audit log - please look there, if you are able to find any information about the problem there, and let me know. Thank you.

Yes, I recently found that. Also, my rules weren't running due to the AWS outage. I would like to leave this open for a bit until I see if the problem was my logic or AWS. 

Hana Kučerová Community Leader Nov 27, 2020

Sure, if there's some problem with Jira, let me know :-).

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