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I am trying to do the most basic automation you can possibly imagine.
1- Issue is created
2- - It is a particular request (all questions for HR)
3 - assign to agent
I mean, that's it but no combination of things seems to work. The issue gets created, there's no rule error but it never gets assigned. I guess that means it's not passing the rule test.
I've attached a screenshot of the rule. I've tried Issue type and Request type but neither work. What am I doing wrong here?
Hi @Jim Stewart ,
there is a great audit log - please look there, if you are able to find any information about the problem there, and let me know. Thank you.
Yes, I recently found that. Also, my rules weren't running due to the AWS outage. I would like to leave this open for a bit until I see if the problem was my logic or AWS.
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Sure, if there's some problem with Jira, let me know :-).
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