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Assign components to request types Edited

I would like to assign different components to different request types within one project. Is that possible?

2 answers

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Jack Community Leader Jul 27, 2020

Hi Julia, welcome to the Community. Do you wish to automatically assign Components to issues based upon type or do you wish to restrict available components by type? The former could be done using Automation for every issue created. The later is not possible.

Hi Jack, ok i understand. I will search how to automate the components. 

Jack Community Leader Jul 27, 2020

You can use Automation- project > project settings > automation that looks something like this...

when - Issue created

conditions - JQL “Issuetype = xxx”

action - set issue field Components = 123

Ahh perfect, easy! Thank you!

HI Julia,

You can also add components to your create screen.  Then in the request type fields you can make the component field "hidden" and assign a value to it.

Susan

Unfortunately, neither of these works.
I work with the service desk template. And I create components. And when a user selects a request type, all components are automatically suggested. But I want him to see the components for each request type before he creates a ticket.

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