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Are the QR codes from Insight accessible via Jira mobile app?

TIM I'm New Here May 03, 2021

We are trying to expedite and through use of mobile devices complete our asset inventory, specifically inventory for Payment Entry Devices which are required for PCI compliance.  We had existing barcodes on each device, but did not see any easy way to import those into Jira, if someone has found a way to do that I would be interested. 

In the meantime, if I take the QR codes generated by Jira Insight and make labels out of those, can I scan those from the Jira mobile app in order to do inventory quickly or is there an Insight Mobile App? 

I found an app by a third party in the Apple Store called Mobile4Insight, but it does not look like it has been updated in awhile and I not sure if it is currently supported.  Does anyone have experience with that? I am not sure of their privacy policies and therefore not really confident I would consider opening up our inventory to another vendor that has not published their privacy settings...


1 answer

Hi @TIM ,


Our Mobility for Jira Portal app (iOS, Android) will support scanning of Insight QR codes starting with our May release. You will be able to populate Insight fields by scanning the object's QR code (see screenshot). This app is used to create and access tickets via the Service Management Customer Portal.




We will be adding the same support to our Mobility for Jira Team app (iOS, Android) over the next few releases. The team app is primarily for Service Management Agents and regular Jira users.

Both are included in our Mobility for Jira offering available on the Atlassian Marketplace.

If you have a different use case, please drop us a line at support(at)


Best regards,

- The Mobility Team

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