You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
We are about to implement Jira Service Desk for our IT service portfolio (Wifi, Accounts, Enterprise apps, etc). But we want to be sure we are set up to easily add additional ticketing systems for non-IT services such as Facilities, or Purchasing.
I'd like to talk to someone who's implemented JSD for enterprise use, learn how you've configured it from a base level (portals, project, queues, request types) and any issues you've run into or lessons learned with your config.
We are in higher education, but happy to talk with anyone currently using JSD for both IT and non-IT work queues.