We are about to implement Jira Service Desk for our IT service portfolio (Wifi, Accounts, Enterprise apps, etc). But we want to be sure we are set up to easily add additional ticketing systems for non-IT services such as Facilities, or Purchasing.
I'd like to talk to someone who's implemented JSD for enterprise use, learn how you've configured it from a base level (portals, project, queues, request types) and any issues you've run into or lessons learned with your config.
We are in higher education, but happy to talk with anyone currently using JSD for both IT and non-IT work queues.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events