Thanks @Ansar Rezaei @Jack . That was the problem. I can't believe I did not give access to the app. That was it, thanks.
But by the way, if a user is added as a role in JSD, they should automatically have access to the application, right? Does not make sense. Well, never mind... problem solved. Thanks!
No, it's not. The application access is what's Atlassian used for counting your instance user base toward its license. This is the administration tasks and held by Jira Administrators. Adding People to projects can be done by Project Admins, and in most cases, they are not aware of if there are any free slots or not.
I use this analogy in my courses and students get my idea better. I hope it makes sense for you :-))
Application Access = Building Entrance Key
Project Access = Apartment Entrance Key
Before you enter the building, You can't enter your apartment
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