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After hours auto email or comment

Edited
Tim Shirazi
Tim Shirazi Apr 27, 2023

Hi how can I set an after-hours automatic email or comment response  for new issues that get in after working hours if my work time is:

Sunday -   Thursday  09:00 - 21:00?

 

Thank you for the help 

 

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Jack Brickey
Jack Brickey
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Apr 27, 2023

Hi @Tim Shirazi ,

I would recommend using automation, smart values to inspect the creation day and time. Here is some documentation that should assist with this. I would need to play with creating a rule for this but I'm thinking that you would create a variable to record the "non-working hours" and compare to the created day/time.

jira-smart-values-date-and-time 

if I get time today, I may give this a try and share my findings.

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Tim Shirazi
Tim Shirazi Apr 27, 2023

HI @Jack Brickey  !

 

Thank you for the reply.

I was trying to set a different calamander that contain the non working hours as SLA and still its not working.

I also tried the function "withinCalendarHours())" in JQL condition "IF" 

It will be super helpful if you got time for it ! 

 

Thank again 

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Jack Brickey
Jack Brickey
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Apr 27, 2023

Please share a screenshot of your current rule as a place to start.

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