After hours auto email or comment

Tim Shirazi April 27, 2023

Hi how can I set an after-hours automatic email or comment response  for new issues that get in after working hours if my work time is:

Sunday -   Thursday  09:00 - 21:00?

 

Thank you for the help 

 

1 answer

2 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 27, 2023

Hi @Tim Shirazi ,

I would recommend using automation, smart values to inspect the creation day and time. Here is some documentation that should assist with this. I would need to play with creating a rule for this but I'm thinking that you would create a variable to record the "non-working hours" and compare to the created day/time.

jira-smart-values-date-and-time 

if I get time today, I may give this a try and share my findings.

Tim Shirazi April 27, 2023

HI @Jack Brickey  !

 

Thank you for the reply.

I was trying to set a different calamander that contain the non working hours as SLA and still its not working.

I also tried the function "withinCalendarHours())" in JQL condition "IF" 

It will be super helpful if you got time for it ! 

 

Thank again 

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 27, 2023

Please share a screenshot of your current rule as a place to start.

Tim Shirazi April 27, 2023

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events