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Affected Services field on Jira Dashboards

Ken Young
Ken Young Apr 14, 2021

I am looking to determine how to show the "Effected Services" information in a Jira Dashboard, specifically in the  in a Filters gadget.  I am able to see the information on the individual tickets, but not in the dashboard view (assuming because it is a multi-option in JSM/OpsGenie.

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Vero Rivas
Vero Rivas Community Leader Apr 14, 2021

Hi @Ken Young 

   For gadgets it is necessary to use filters, maybe first make a filter with all the information you need and then with a gadget or several you can visualize what interests you

Cheers

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Ken Young
Ken Young Apr 14, 2021

Hi Vero.  Thx for the reply.  I have already created the filter in JQL , but the information doesn't display.   Is that information in some other location (I don't think JQL has the concept of a join), or I have to use IDL or something newer.

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Ken Young
Ken Young Apr 20, 2021

Unfortunately this seems like an issue that will require development.   I have upvoted issue https://jira.atlassian.com/browse/JSDCLOUD-9768 as this doesn't seem to be a current capability.  Would like to know if others this this would be helpful. 

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