Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Admin can't change reporter

I have a project in JIra Service Desk, in which the Admin of the project cannot change the reporter's name. When she tries to search for a name, it just comes up with no options (screen shot attached). 

I've tried messing around with permissions and adding the user to all sorts of Project roles (service desk user, Project admin, User and added her user specifically to the project's "modify reporter" scheme option) but no luck. 

When i am logged in as myself, I can change the reporter's name to anyone that is a customer on the project without any issues, so i'm at a bit of a loss as to what to do. 

 

Has anyone experienced this, have i missed something easy? 

 

Any help is apprieciated! Thank You!noreporter.png

1 answer

1 accepted

1 vote
Answer accepted

Hi @Kevin Oechsle Welcome to the Atlassian community!

Since you already added the user to the "Modify reporter" permission, Can you also check if the user has the Browse users global permission ( Administration -> system -> global permissions). You can check if the user is part of the group that is in Browse users permission.

Thank you very much, I knew it had to be something easy. I appreciate you! 

Thank you for this! This worked for us. We were having the issue on Jira Service Desk. Everyone was having no issue at all, except for one. After a bunch of trouble shooting, I just decided to try adding "jira-servicedesk-user" group as a whole to the "Browse users and groups" global setting, and the issue went away for that one person. ¯\_()_/¯

Like Sramanth Pandeti likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

196 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you