Adding the original email in the issue attachments

NTS itservices February 20, 2021

Hey everyone!

Please tell me about the following question:

1) the user sends an email to the address specified in our service desk;
2) based on his letter, a request is created;
3) is it possible to automatically add to this created request, the original email itself, which was sent by this user?

3 answers

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Jack Brickey
Community Leader
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February 20, 2021

The body of the email should be in the Description. There is no manner of attaching the email to the issue however.

NTS itservices February 20, 2021

Hey @Jack Brickey !

Yes, the text of the email is included in the issue description. But we would like to be able to see the original email, because sometimes the tables in the issue description are displayed rather clumsily

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Nic Brough -Adaptavist-
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February 20, 2021

There isn't any way to do this, the code processes the email into the Request, it doesn't have any need to attach a redundent copy.

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Matthew Challenger
Contributor
June 28, 2024

We have the same need/question.

Attaching the original email is great for reference, as we have rules to parse & transform information of the original email and it's good to have a copy in case certain automation rules break.

0 votes
Gülçin Nacak March 15, 2022

Hi @NTS itservices 

 

Did you find solution ? 

Martin Runge
Contributor
October 22, 2023

Hi Gülçin, Enterprise Mail Handler for Jira (JEMH) supports adding the orginal content as an attachment.

Cheers, Martin

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 23, 2023

Also "Email this Issue" formally known as JETI is an option. There may be other email handler apps as well.

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