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I am Vincent, my concern is to configure jira email template. I have already download the email template. I configure the html template "issuecreated.vm". But it doesnt included in my email when sent. I also added the velocity context for the customfield_10123 which will be included at the email template. From my tests, the customfield only shown when the customfield is filled. Also I added hardcoded paragraph at the template "issuecreated.vm" but the paragraph doesn't show up. It would be a pleasure to understand how to configure email templates.