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Adding external customers to Service Desk

Hi - I am trying to figure out how to add customers under "Request Participants" to a JIRA Service Desk ticket. I tried to go into settings under People and add a Customer, but this doesn't allow me to do so either. Does anyone have any suggestions? Do I need to change my Customer Permission settings? 

1 comment

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 29, 2018

@Holly Clarke,

as a Customer from within the Portal you can click the Share link and add other Customers. 

As a agent or admin you should be able to add a customer in the Request Participant field. If you cannot please check to ensure the user is indeed listed as a customer for the project. 


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