Adding external customers to Service Desk

[Holly Clarke]

Hi - I am trying to figure out how to add customers under "Request Participants" to a JIRA Service Desk ticket. I tried to go into settings under People and add a Customer, but this doesn't allow me to do so either. Does anyone have any suggestions? Do I need to change my Customer Permission settings? 

[Jack Brickey]

@Holly Clarke,

as a Customer from within the Portal you can click the Share link and add other Customers. 

As a agent or admin you should be able to add a customer in the Request Participant field. If you cannot please check to ensure the user is indeed listed as a customer for the project.