I'm adding customers like we always have but they're not appearing when trying to make them the Reporter or add as a participant. THey appear in the list right after adding looking like a successful addition but when refreshed they are no longer there.
Also now when customers are emailing in tickets the reporter is marked as User instead of their email address.
Our site is experiencing the same issues. It looks like the system is being really slow rather than not adding the customer.
Looks like Atlassian are aware of it: https://jira-service-management.status.atlassian.com/incidents/dkjzry7fg2zy
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events