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Adding approve / decline button in Classic Service Desk Project notifications

I wanted to add the approve / decline buttons in Classic Service Desk Project notifications. This option doesnt seem to be available by default, is there any other mechanism to achieve it?


2 answers

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Jack Community Leader Jul 10, 2020

Are you just trying to configure your workflow for Approvals - set-up-approvals 
or are you asking to have an approval button in the email w/o having to go to Portal? 

It seems to be the notification mail. I also cannot add a approval/decline button to the approval notification e-mail

@Jack - Looking to have the approval button in the email w/o having to go to the portal

Jack Community Leader Jul 10, 2020

unless it has changed, and cloud does change frequently, approval button w/in the notification is not supported. It is supported in Server.

@Kunal Yadav 


We have support for Approve/Decline buttons in email in our add-on Raley Emails Notifications

Setup is fairly simple and described here:




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