We added an email distribution list as a customer and are able to add them as a requested participant to our tickets. However, when an individual on the email distribution list replies to the email generated by the ticket, it ends up creating a new ticket because the individual was never added, just the DL. Is the only way around this to not add DLs and instead add individual users?
Hi @Alex Barron, right now you need to clean this up manually:
I'm launching a private app beta on the atlassian marketplace to semi/fully automate all of this. Let me know in case you'd like to try it out.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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