Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Adding a custom domain for customers

Can I manage who can be a customer for my Jira Service Desk? By only accepting users with the correct domain (TLD) in their email address?

1 answer

0 votes

Hello @Hanno-Wybren Mook,

Welcome to Atlassian Community!

When allowing customers to create their own accounts to raise tickets on the customer portal, currently it’s not possible to restrict by domain.

If we set that they can create their own accounts, anyone that sends an email will have an account created and also it will create a ticket.

We have a feature request suggesting the implementation of this ability:

Please, click on vote and watch to receive updates about the feature.

If you have a list of the customers, you can manually add them to the project and let the project closed to only customers admins and agents add, so this will prevent customers from other domains to access the portal.


@Angélica LuzGreat workaround for now. Hoping this will be extendend in the future.

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

189 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you