You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.
View groupJoin the community to find out what other Atlassian users are discussing, debating and creating.
Can I manage who can be a customer for my Jira Service Desk? By only accepting users with the correct domain (TLD) in their email address?
Hello @Hanno-Wybren Mook,
Welcome to Atlassian Community!
When allowing customers to create their own accounts to raise tickets on the customer portal, currently it’s not possible to restrict by domain.
If we set that they can create their own accounts, anyone that sends an email will have an account created and also it will create a ticket.
We have a feature request suggesting the implementation of this ability:
Please, click on vote and watch to receive updates about the feature.
If you have a list of the customers, you can manually add them to the project and let the project closed to only customers admins and agents add, so this will prevent customers from other domains to access the portal.
Regards,
Angélica
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.