I've created a Request Issue Type for Employee Offloading Request in our SD Portal. Can you please direct or guide me on how to automatically add a checklist form for the customer to fill out when lodging a request?
you build the request form under Project settings > Request types. You click edit fields and add the desired fields to the request form. You can make fields required or optional, add descriptions, change names, etc. You can read more here - configure-the-customer-request-form-and-issue-view-layout-for-a-request
1. Create a checklist customfield
2. Add Customfield to Create screen
3. As @Jack indicated in his answer, add the field to the request type settings
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