True IF those on the CC are not yet customers, I think. In other words, you need to decide if you want to automatically create customers in a project and if so you select - “anyone on the web...” and “Customers can search for other customers within their organizations, or manually enter the email address of other customers within their project”. If you do not want to automatically add customers then - “customers added by agents and admins” and “Customers can search for other customers within their organizations”. The point here is, IMO, the decision to allow new customers to be added ‘uncontrolled’ is the first question you need to answer/decide on, sharing is secondary.
Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour. This virtual, concert-themed experience...
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