Add existing user with private email address to organization

[ruben.van.loen@yolt.eu]

Hi,

I found a few topics discussing how to move a user into an organization. The Add customers dialogue on the Organization page seems to be the standard approach for this, but it only works when you know the user's email address. I don't know the email address of the user I want to add to the organization:

Is there a way to add a user with private email address to an organization?

[Kirstin Seidel-Gebert]

This is still an issue in 2024!

It seems that this private email address comes from

• either people who have signed-up using their Apple account instead of their work email address
  https://community.developer.atlassian.com/t/users-that-use-sign-in-with-apple-may-choose-to-not-share-their-email-address/37570 
• or people that have set their email address to private (you and admin)  in their Atlassian account
  https://support.atlassian.com/confluence-cloud/docs/configure-user-email-visibility/

I'm going to file a support request for this.

Cheers,
Kirstin

[Kirstin Seidel-Gebert]

OK, answer from Atlassian support:

This behavior is observed if the user's visibility settings is set to ONLY YOU. This is outlined in the document https://support.atlassian.com/confluence-cloud/docs/configure-user-email-visibility/

The user in question has to change their visibility settings. You can navigate to https://id.atlassian.com/manage-profile/profile-and-visibility and update the visibility settings to ONLY  YOU AND ADMINS.

EDIT: The above only applies to an older UI.

If the option ONLY YOU and ADMINS is selected, then the admins will be able to see the email address on admin.atlassian.com Directory's page. Admins will NOT be able to see them under the Customer's page of a project.

In order to see the email address in the customer's page, the user in question has to change the option to ANYONE. So that the email address will be visible to you in the Customer's page of the project.

Admins will still have to contact that user and ask them to change their settings - but now to anyone on the web. :(

[Kirstin Seidel-Gebert]

Ability to retrieve user email address regardless of the profile visibility in case you want to vote and/or comment.

[Yorick Matthys]

I am also facing this issue.

I want to add the existing jira service desk user to an organisation, but that person is mentioned as "(private email address)", so the modal to add him doesn't work

[Jack Brickey]

i'm a bit confused. You want to add a user but don't know the email address, is that correct? You must have the address to manually add a user in Jira or JSM. You mention using the personal email address. Certainly you can do that but keep in mind that if you later add the user's business email that will be another user. You can't have two emails for a single user. Finally, you could elect to allow the system software to add users automatically when they send and email to your email channel.

[Saasplications]

The customer has emailed in a support ticket - they did not use their work address - by accident they used their private email address.  The customer shows as a name and then (private email address) in brackets.  Cannot work out how to add this user to the correct organisation.