Add existing user with private email address to organization Edited

[ruben.van.loen@yolt.eu]

Hi,

I found a few topics discussing how to move a user into an organization. The Add customers dialogue on the Organization page seems to be the standard approach for this, but it only works when you know the user's email address. I don't know the email address of the user I want to add to the organization:

Is there a way to add a user with private email address to an organization?

[Jack]

i'm a bit confused. You want to add a user but don't know the email address, is that correct? You must have the address to manually add a user in Jira or JSM. You mention using the personal email address. Certainly you can do that but keep in mind that if you later add the user's business email that will be another user. You can't have two emails for a single user. Finally, you could elect to allow the system software to add users automatically when they send and email to your email channel.

[Saasplications]

The customer has emailed in a support ticket - they did not use their work address - by accident they used their private email address.  The customer shows as a name and then (private email address) in brackets.  Cannot work out how to add this user to the correct organisation.