Add description field to first JSD ticket.

[Mark Valentine]

Hi

I would like to add the description field to the ticket logging screen:

Currently, users are logging a service desk request, and typing the entire call into the Summary field. Is there any way to add the description field to this screen?

[Jack]

if you are an admin of the project go to project settings > request types and click "edit fields" for each Request type where you want description. In that screen click the "+add field" and add Description. Make it required if you wish and drag/drop where you want it to appear in the form. If you don't see Description under the add field then you need to first add it to the create screen - project settings > screens and edit the appropriate screen.