Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Add description field to first JSD ticket.



I would like to add the description field to the ticket logging screen:

SCreen 1.jpg


Currently, users are logging a service desk request, and typing the entire call into the Summary field. Is there any way to add the description field to this screen?


1 answer

0 votes
Jack Community Leader Sep 12, 2019

if you are an admin of the project go to project settings > request types and click "edit fields" for each Request type where you want description. In that screen click the "+add field" and add Description. Make it required if you wish and drag/drop where you want it to appear in the form. If you don't see Description under the add field then you need to first add it to the create screen - project settings > screens and edit the appropriate screen.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

2,227 views 28 39
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you