Add a field in the portal form

[Sofia Grunspan]

I want to add a field that is in the screen of a certain issue type in the form of the Help Center, if I go to Request Type, edit fields I can't find that field to add it.

How do I know which fields can I add in the portal form?

I know there are hidden fields and fields that are not supported by Jira Service Desk.

I've read that I can't add Participant Request field to the form, but I need to include it, is it recommendable to make a custom field and add it to the form?

[Robert Dzido · Accepted solution]

Hi @Sofia Grunspan ,

There are several restrictions when adding a field to request types:

• Field has to be placed on create issue screen
• Custom field type should be compatible with Service Desk portal
• Some fields cannot be added as shown in documentation

Most common case is attempt  to add a field that is not available on Create issue screen (please check if all necessary fields show up on the screen when creating issues).