Acitve Directory users that are showing acitve are randomly becoming inactive(X)

[jonathan blanco]

Active Directory user accounts are randomly becoming inactive.  You can see them in Jira but they show up as inactive with an x.  And sometimes a manual re-sync of active directory will bring them back as Active.

Also, the access to the Our service desk project has been granted through a Universal Security group in AD.  Only the child domain users are affected.  The security group has like 14 members.  After the Automatic AD sync in Jira the group shows 0 members.

Also, its only affecting users in our child domain.  

What are some things we can check? 

[Gonchik Tsymzhitov]

Hi! 

Do you use 2 connection to AD from Jira (I mean for child domain and main domain)?

Please, check the connection issues and adjust timeout.

Cheers,

Gonchik Tsymzhitov

[jonathan blanco]

Right now we only have 1 Ad connection to the parent domain, and one for another domain in the same forest.

In your experience, what is a good default timeout to use?  right now we have the following:

Read Timeout = 300 Seconds

Search Timeout = 300 seconds

connection timeout = 500 seconds

Attached are our settings for reference

[Gonchik Tsymzhitov]

Hi! 

What about errors in the log?

Cheers,

Gonchik Tsymzhitov