How do we achieve this scenario in JSD (Jira Service Desk)? Company X has three customers A, B and C. When end users of these three customers raise support emails, they should get logged in JSD but email reply should back with email address of A, B and C.
1) Customer A has their own email address support@customerA.com and reply should have support@customerA.com
2) Customer B has their own email address support@customerB.com and reply should have support@customerB.com
3) Customer C has their own email address support@customerC.com and reply should have support@customerC.com
When end customers of A, B and C raise support emails, all those emails should be logged in JSD and serviced by level-2 folks in Company X. But email reply should have email address of customers A, B and C as shown above.
By the way customerA.com and customerB.com and customerC.com hosts are owned by customers A, B and C respectively and not by company X. But Company X hosts JSD.
How can this be achieved in JSD (cloud)?
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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