Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Account verification email option in JSD server

We need to enable email verification for each users who sign up in JSD. As soon as the user enters the mail id and submit, the user should receive an email to verify their account after which the user should be allowed to set password and proceed further.

This is to avoid sign up of some dummy accounts like "abc@abc.com"

Could you please let us know is there any script available to enable email verification to all sign up users?

Note : We have Scriptrunner plugin installed.

3 answers

I'm with @Rajeswari Thangavel , we need this.  We have "Account verification email" set so customers need to verify their email addresses (i.e. setting is disabled), however, when a customer signs-up through our portal through the self sign-up no verification email is sent to the customer and the account is created without verification.  I've tried toggling the setting and nothing seems to change that verification emails are not sent. 

 

Am I not understanding this setting because as I understand it, email addresses should be verified before creating/activating the account.  What is this setting for in JSD Server if it's not for that? 

 

Thanks, Shane

Hi @Shane Cebuliak  we have the same problem. Toggling the settings does not work and the account verification email is not sent. Do you know if it is a bug?
Cheers, 
Yurii

Got a similar Problem, where Users just have spelling errors in their mail address. 

They create an account, start a tickt, and a few days later create another account with the now correct mail.

0 votes
Carlos GR I'm New Here Nov 01, 2020

Dear all,

Did you get any news on this regard? I don't get any email verification for my customers in JSD, no matter if I toggle or not the option:

Account verification email

If enabled, account verification emails will not be sent to new customers. Customers won’t need to verify their email address or set up their account.

Thanks a lot in advance for your help

Carlos GR I'm New Here Nov 01, 2020

Found the root cause. There are also options in relation to the account verification in the Jira administration section.

There, in the Jira Service Desk > Configuration subsection, you can find:

Public signup

Can project administrators enable public signup for their service desks?

Yes, project administrators can allow anyone to email the service desk or raise a request in the portalNo, customers must be added to the project or have an account on this Jira site to raise requests

Is email verification required for signup?

( x )Yes, customers should verify their emailsNo, customers can just sign up

Voilà!

So did you get any useful mail validation?

I tried it again and just got this. Bit this isn't validating anything, it's just a confirmation for the User.
image.png

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

168 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you