We have set up two separate Service Management projects (let's call them SupportDeskProject1 and SupportDeskProject2) and we have several users and customers registered in SupportDeskProject1. The customers belong to organizations, at this point one customer only belongs to one organization.
We set organization for each incident registered so that a customer from one organization should only be able to see incidents shared with their organization.
When logging in to the Service Desk Portal of SupportDeskProject1 with a user belonging to an organization having registered several incidents, in the status column dropdown I can see
The user I log in with is only registered as a customer, it is not my own admin user.
Hi @Jonas Christensen ,
You have to make sure that the customer permissions are set, so that only the customers, that are added to the project are allowed.
Then make sure they are not added as customers to project 2. Then they should not be able to see that project in Help Center.
In the customer permissions you can also set with whom a request can be shared.
I know how I can see which customers have access, but I'm not sure I understand what you mean by "only the customers, that are added to the project are allowed"?
When choose "Customers" from the menu of "SupportDeskProject2" that all users and customers are listed as customers in this project, even if I haven't added a single access change since creating the project. Is that how it is supposed to work?
In the project configuration there is a setting for the customer permissions. There you must set it so that only added customer are allowed.
Then you have to check the customer section in the project. If there are still all customers and users listed, you have to remove them. But usually there should be only a few customer left after setting the customer permissions.
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