Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Ability to send a ticket into Jira through SMS

T Jones
T Jones February 3, 2021

Is there a way for our customers to text in issues in addition to emailing them in?

Answer
Watch
Like Be the first to like this
559 views

1 answer

1 accepted

2 votes
Answer accepted
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
February 3, 2021

Not OOTB. I would suggest looking at chat-sms-for-jira-service-management addon and also have a look at Halp or similar solutions that give your customers a means of instant message like interactions.

View More Comments
T Jones
T Jones February 3, 2021

Thank you!

Like
Malina Bičvić
Malina Bičvić July 1, 2021

Omnichat for Jira Service Management can be a solution for you. The solution  is powered by Infobip (the best omnichannel communication provider in the world)

The solution provides integration with WhatsApp and SMS into Jira. 

They also have a webiste omnichat.cloud

Hope it helps.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events