Hi, I have JIRA Service Desk 4.6.0.
I am doing a get request using a Rest Api client and I am only getting 3 results back.
When I look in the dashboard there are 6 tickets in the queue I am not sure why all 6 are not showing with the get request. Attached is the image for the tickets in the queue and the request and response.
Request:
http://***:*****@3.*.*.*:8080/rest/servicedeskapi/request?serviceDeskId=1
Response:
{
"_expands": [
"participant",
"status",
"sla",
"requestType",
"serviceDesk"
],
"size": 3,
"start": 0,
"limit": 50,
"isLastPage": true,
"_links": {
"base": "http://3.*.*.*:8080",
"context": "",
"self": "http://3.*.*.*:8080/rest/servicedeskapi/request?serviceDeskId=1"
},
"values": [
{
"_expands": [
"participant",
"status",
"sla",
"requestType",
"serviceDesk"
],
"issueId": "10000",
"issueKey": "SOC-1",
"requestTypeId": "1",
"serviceDeskId": "1",
"createdDate": {
"iso8601": "2020-01-06T17:38:00+0000",
"jira": "2020-01-06T17:38:00.000+0000",
"friendly": "06/Jan/20 5:38 PM",
"epochMillis": 1578332280000
},
"reporter": {
"name": "SOC",
"key": "JIRAUSER10000",
"emailAddress": "soc@s*******.com",
"displayName": "soc@s********.com",
"active": true,
"timeZone": "GMT",
"_links": {
"jiraRest": "http://3.*.*.*:8080/rest/api/2/user?username=*********",
"avatarUrls": {
"48x48": "http://3.*.*.*:8080/secure/useravatar?ownerId=JIRAUSER10000&avatarId=10602",
"24x24": "http://3.*.*.*:8080/secure/useravatar?size=small&ownerId=JIRAUSER10000&avatarId=10602",
"16x16": "http://3.*.*.*:8080/secure/useravatar?size=xsmall&ownerId=JIRAUSER10000&avatarId=10602",
"32x32": "http://3.*.*.*:8080/secure/useravatar?size=medium&ownerId=JIRAUSER10000&avatarId=10602"
},
"self": "http://3.*.*.*:8080/rest/api/2/user?username=*********"
}
},
"requestFieldValues": [],
"currentStatus": {
"status": "Completed",
"statusDate": {
"iso8601": "2020-01-07T16:43:32+0000",
"jira": "2020-01-07T16:43:32.369+0000",
"friendly": "07/Jan/20 4:43 PM",
"epochMillis": 1578415412369
}
},
"_links": {
"jiraRest": "http://3.*.*.*:8080/rest/api/2/issue/10000",
"web": "http://3.*.*.*:8080/servicedesk/customer/portal/1/SOC-1",
"self": "http://3.*.*.*:8080/rest/servicedeskapi/request/10000"
}
},
{
"_expands": [
"participant",
"status",
"sla",
"requestType",
"serviceDesk"
],
"issueId": "10002",
"issueKey": "SOC-3",
"requestTypeId": "14",
"serviceDeskId": "1",
"createdDate": {
"iso8601": "2020-01-06T21:01:59+0000",
"jira": "2020-01-06T21:01:59.000+0000",
"friendly": "06/Jan/20 9:01 PM",
"epochMillis": 1578344519000
},
"reporter": {
"name": "SOC",
"key": "JIRAUSER10000",
"emailAddress": "soc@*******.com",
"displayName": "soc@********.com",
"active": true,
"timeZone": "GMT",
"_links": {
"jiraRest": "http://3.*.*.*:8080/rest/api/2/user?username=*********",
"avatarUrls": {
"48x48": "http://3.*.*.*:8080/secure/useravatar?ownerId=JIRAUSER10000&avatarId=10602",
"24x24": "http://3.*.*.*:8080/secure/useravatar?size=small&ownerId=JIRAUSER10000&avatarId=10602",
"16x16": "http://3.*.*.*:8080/secure/useravatar?size=xsmall&ownerId=JIRAUSER10000&avatarId=10602",
"32x32": "http://3.*.*.*:8080/secure/useravatar?size=medium&ownerId=JIRAUSER10000&avatarId=10602"
},
"self": "http://3.*.*.*:8080/rest/api/2/user?username=*********"
}
},
"requestFieldValues": [],
"currentStatus": {
"status": "Pending",
"statusDate": {
"iso8601": "2020-01-07T16:39:05+0000",
"jira": "2020-01-07T16:39:05.096+0000",
"friendly": "07/Jan/20 4:39 PM",
"epochMillis": 1578415145096
}
},
"_links": {
"jiraRest": "http://3.*.*.*:8080/rest/api/2/issue/10002",
"web": "http://3.*.*.*:8080/servicedesk/customer/portal/1/SOC-3",
"self": "http://3.*.*.*:8080/rest/servicedeskapi/request/10002"
}
},
{
"_expands": [
"participant",
"status",
"sla",
"requestType",
"serviceDesk"
],
"issueId": "10001",
"issueKey": "SOC-2",
"requestTypeId": "14",
"serviceDeskId": "1",
"createdDate": {
"iso8601": "2020-01-06T20:02:29+0000",
"jira": "2020-01-06T20:02:29.000+0000",
"friendly": "06/Jan/20 8:02 PM",
"epochMillis": 1578340949000
},
"reporter": {
"name": "SOC",
"key": "JIRAUSER10000",
"emailAddress": "soc@s*******.com",
"displayName": "soc@s********.com",
"active": true,
"timeZone": "GMT",
"_links": {
"jiraRest": "http://3.*.*.*:8080/rest/api/2/user?username=*********",
"avatarUrls": {
"48x48": "http://3.*.*.*:8080/secure/useravatar?ownerId=JIRAUSER10000&avatarId=10602",
"24x24": "http://3.*.*.*:8080/secure/useravatar?size=small&ownerId=JIRAUSER10000&avatarId=10602",
"16x16": "http://3.*.*.*:8080/secure/useravatar?size=xsmall&ownerId=JIRAUSER10000&avatarId=10602",
"32x32": "http://3.*.*.*:8080/secure/useravatar?size=medium&ownerId=JIRAUSER10000&avatarId=10602"
},
"self": "http://3.*.*.*:8080/rest/api/2/user?username=*********"
}
},
"requestFieldValues": [],
"currentStatus": {
"status": "Open",
"statusDate": {
"iso8601": "2020-01-06T23:30:29+0000",
"jira": "2020-01-06T23:30:29.843+0000",
"friendly": "06/Jan/20 11:30 PM",
"epochMillis": 1578353429843
}
},
"_links": {
"jiraRest": "http://3.*.*.*:8080/rest/api/2/issue/10001",
"web": "http://3.*.*.*:8080/servicedesk/customer/portal/1/SOC-2",
"self": "http://3.*.*.*:8080/rest/servicedeskapi/request/10001"
}
}
],
Good morning Service desk community any help would be appreciated.
Thank you!
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