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A vendor of mine uses Jira and they state that the question thread is removed from the reply

Dave Morehart
Dave Morehart
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February 8, 2024

A vendor of mine uses Jira and they state that the question thread is automatically removed from the reply and they can not include it.  That means, I have to go back, find, copy and notate the original so they can see they didn't answer the important questions.  Is this the case?  I can't imagine a ticketing system that would remove the original question.

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Trudy Claspill
Trudy Claspill
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February 8, 2024

Hello @Dave Morehart 

Welcome to the Atlassian community.

Can you get them to provide you with a screen image of what they see?

Are they interacting with Jira through emails? Or through a UI?

Does this concern Jira Service Management (versus Jira Software)?

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