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📣 Virtual Agent Early Access Program

TL;DR: Join the virtual agent Early Access Program waitlist and be one of the first to try out Jira Service Management’s AI-powered virtual agent 🤖 Sign up here.

Hi community friends 👋

We’re building an AI-powered virtual agent to help you scale your service desk and automate support interactions, and we need your participation in our limited Early Access Program (EAP)!

virtual agent.png

Who is this for?

The limited EAP is for IT teams that are active Slack users and currently on a Jira Service Management Cloud Premium or Enterprise plan. We’ll open up access to a broader set of use cases and expand to Microsoft Teams users later this year when we roll out general availability.

What’s involved?

Those selected for the EAP will have a chance to test the feature out over the next 3 months and provide feedback. We will provide resources to help you build your own intent flows and launch the virtual agent in a Slack request channel.

How do I sign up?

Fill out this short form. If selected, we’ll reach out via email in early April with next steps. If you don’t qualify for this round, there will be an open beta later this year, and plenty more updates to share, so stay tuned.

Where can I learn more about virtual agent?

While you’re waiting to get started with the virtual agent, check out Atlassian IT’s success story. In just one month, our IT org deflected hundreds of tickets and saved their team over 500 hours of work using the virtual agent.

We also recommend checking out Jira Service Management chat. Powered by the same app as virtual agent, the chat feature enables teams to manage their service desk from Slack or Microsoft Teams, and is a great first step in preparing to onboard the virtual agent.

Join the waitlist!


Dan Breyen
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Mar 31, 2023

Will Slack be a requirement for the Virtual Agent going forward?

G subramanyam
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 07, 2023

Posted on Linkedin. Super excited program by JSM.

Like Juncil J. Ybañez likes this

We're excited to leverage the new feature as we are testing Microsoft Virtual Agent.

I've already been doing this using GPT API.  Would be interested in seeing the beta to compare.

Hi @Nicole Pitaro 


Is the virtual agent used when a request is created by a portal user, or is it triggered when a user keys-in a search?


Many thanks,


Would love to see this come to MS Teams!


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