Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Tis the season to update your public holiday calendar in Jira Service Management

While some public holidays fall on the same calendar day each year, many public holidays move around like Easter or Mondayised "observed" dates to give us long weekends. 

This creates a housekeeping task for those who administer one or more Jira Service Desk projects. 

Image result for calendar gif

To check and/or update the public holidays in your Jira Service Desk projects you need to review the SLAs. The process for this is here for Server, here for Cloud for classic projects, and here for Cloud next-gen projects.

A helpful website is Calendarlabs.com which lets you download an ics calendar file that you can upload into your SLAs.

Remember: You need to update each SLA in all Jira Service Desk projects separately as there the public holiday calendar is not shared.

Tip for Tempo users: Don't forget to update the public holidays for Tempo Timesheets as well.

 

4 comments

Kat Marketplace Partner Jan 05, 2020

I have updated 4 SLA calendars and sent an automated ticket creation for mid-December this morning.  

Cool, we have 10 Jira Service Desk projects, i update now each Project whit german holydays.
I love unnecessary work.

Maybe we have someday a calendar schema.

Like # people like this

So, for those holidays that change each year, what should we do to keep our SLA timers for previous years:

1) Change the holiday entry for each holiday to match the current year's date?

2) Create a holiday entry for each holiday each year?

Dave Liao Community Leader Dec 08, 2020

This article is always timely/appropriate. I just went through this exercise with a team, in a separate Jira app (not Jira Service Management, but same difference/problem/pain point). :)

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Service Management

Submit your Jira Service Management use case and win!

Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour.     This virtual, concert-themed experience...

276 views 1 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you