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Hi Atlassian Community,
Alyssa here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Desk Server and Data Center 4.8 (full release notes here). This release is chock full of good stuff, but we’re most excited about new functionality around bulk actions and email decluttering, both of which make it easier than ever for agents to deliver speedy service.
Managing multiple issues at once with bulk actions. With the latest bulk actions in Jira Service Desk, you can manage and groom your queues like a pro, and get them in order in no time. Whether it’s deleting, reassigning, leaving a quick comment or adding a blocker here and there, you can complete a single action for 50 issues at once. Available for all agents, in all queues, in the one and only—Jira Service Desk. Learn more
No more duplicate attachments. When customers raise requests over email, the email body is added to the request’s description. This often includes some unwanted media like marketing images, company logos, and everything else from the email’s footer. With every new comment or update, these images get duplicated cluttering the original request and making it difficult to find anything important. We’ve heard your feedback and changed it—Jira Service Desk will now detect and ignore any duplicates, leaving your requests nice and clean. Learn more
We’re also excited to share that you can now access Data Center features on your current Server infrastructure by deploying on a signal node. Many of our Data Center security, compliance, and admin features are now available on a non-clustered architecture. To make it easier to access these features on your current Server infrastructure, we’ve created a new Data Center deployment options guide to support you deploying Jira Data Center on a single node.
Start planning your upgrade today and let us know how you’re taking advantage of our latest features 🙂