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Jira Service Desk のカスタマーポータルが表示されない

Windows サーバーに Jira Service Desk をインストールした際、カスタマーポータルがブランクで何も表示されない場合のトラブルシューティング。

※ こちらの記事は Jira Server の説明となり、Jira Cloud ではご利用いただけません。

原因

Jira は OS に設定されている文字コードをデフォルトの文字コードとして利用します。そのため、OS の文字コードに UTF-8 以外のものを指定している場合、カスタマーポータルがうまく表示されない場合がございます。

解決方法

起動時のプロパティとオプションの設定 ドキュメントを参考に <jira-install>/bin/setenv.bat に以下の起動パラメーターを追加し、Jira の再起動をしてください。

-Dfile.encoding=utf-8 
-Dsun.jnu.encoding=UTF-8

検証環境

  • Windows 10
  • Jira Service Desk 4.1

参考ドキュメント

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