Hi Atlassian Community!
To keep up with the speed of business, IT teams are transforming the way they work. Gone are the days of inflexible processes and heavy workflows. IT teams are shifting towards more collaborative, iterative, and customer-centric approaches. ITSM is becoming more agile.
Enter ITIL 4, the latest update to the widely used ITSM framework and the beginning of a new paradigm shift for IT teams. Launched this February, ITIL 4 offers a more holistic and flexible frame of reference, while embracing modern ways of working like agile and DevOps.
We're excited that Atlassian and AXELOS (the authors of ITIL) have partnered to help IT teams transform the way they work. Together, we have created brand new resources to help IT teams learn:
The top 8 practices IT teams need to start an agile ITSM journey
Tips, how-tos, and resources to bring agility and collaboration into ITSM
Whether you're switching from legacy ITSM tools or simply want a more agile approach to ITSM, check out the following resources:
What are your thoughts on ITIL 4? We'd love to hear them! Feel free to comment below.
Teresa FokAtlassian Team
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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