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ITIL 4 is here—and it's more agile than ever. Find out what it means for you.

Hi Atlassian Community!


To keep up with the speed of business, IT teams are transforming the way they work. Gone are the days of inflexible processes and heavy workflows. IT teams are shifting towards more collaborative, iterative, and customer-centric approaches. ITSM is becoming more agile.

Enter ITIL 4, the latest update to the widely used ITSM framework and the beginning of a new paradigm shift for IT teams. Launched this February, ITIL 4 offers a more holistic and flexible frame of reference, while embracing modern ways of working like agile and DevOps.

We're excited that Atlassian and AXELOS (the authors of ITIL) have partnered to help IT teams transform the way they work. Together, we have created brand new resources to help IT teams learn:

  • What's new in ITIL 4—and why it matters for you and your team
  • The top 8 practices IT teams need to start an agile ITSM journey

  • Tips, how-tos, and resources to bring agility and collaboration into ITSM

Whether you're switching from legacy ITSM tools or simply want a more agile approach to ITSM, check out the following resources:

  • Get the whitepaper - "The future of ITSM is agile: A practical guide to working with ITIL 4 and Atlassian" 
    • Download Atlassian's new guide to ITIL 4 to learn how to build high-velocity service teams. It's full of tips and plays from the Atlassian Team Playbook to help your team be more agile and collaborative. 
  • Register for the webinar - "New ways of working with ITIL 4 and Atlassian" (Live webinar on May 15)
    • Join Paul Buffington, Principal Solutions Engineer at Atlassian and Akshay Anand, ITSM Product Ambassador and Evangelist at AXELOS, for a webinar on May 15. You'll learn what's new in ITIL 4 and three easy-to-implement agile practices for service management, change control, and incident management.
    • If you're not able to make the webinar, register to receive the recording!


What are your thoughts on ITIL 4? We'd love to hear them! Feel free to comment below. 


Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 01, 2019

Thank you, looking forward to the webinar.

Thank you!   @Teresa Fok Awesome job on the content, really great work.  This is exciting and long over due!  I am really happy Atlassian is involved.

Teresa Fok
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 02, 2019

Thanks for the feedback @Danny Flynn @edwin! See you at the webinar and keep the comments and questions coming :) 


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