Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

How do I manage problems in Jira Service Management?

November 17, 2020

Check out this short video to learn how to manage problems in Jira Service Management:

You can learn more about Jira Service Management here.

Comment
Watch
Like # people like this
10498 views

6 comments

Vero Rivas
Vero Rivas
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
November 20, 2020

Thanks for sharing.

Good Video!!! 

Like • Kate Clavet likes this
John Funk
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
November 30, 2020

Hi @Kate Clavet  - I have questions about JSM and Opsgenie pricing and billing under a single contract. What's the best way to get those answers? 

Like • Dave Liao likes this
Kate Clavet
Kate Clavet
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 30, 2020

Hi @John Funk ! For billing questions concerning Opsgenie and Jira Service Management the best thing to do is write billing@opsgenie.com so that one of our Customer Advocates can assist you. Hope that helps! 

Best,

Kate 

Like • Dave Liao likes this
John Funk
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
November 30, 2020

Thanks @Kate Clavet  - I have dropped them a note!

Like • # people like this
Stuart Capel - London
Stuart Capel - London
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
January 9, 2021

This is great - I like the new features in JSM. Look forward to using this to improve customer service!

Like • John Funk likes this
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 31, 2021

Thanks for sharing. I need to spend some time contemplating how I can leverage or if I should. 

Like

Comment

Log in or Sign up to comment
Kate Clavet

Kate Clavet

Atlassian Team
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.

About this author

Sr. Technical Product Marketing Manager

Atlassian

Boston, MA

14 accepted answers

262 total posts

View profile
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events