How do I manage problems in Jira Service Management?

Check out this short video to learn how to manage problems in Jira Service Management:

You can learn more about Jira Service Management here.

6 comments

Vero Rivas
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November 20, 2020

Thanks for sharing.

Good Video!!! 

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John Funk
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 30, 2020

Hi @Kate Clavet  - I have questions about JSM and Opsgenie pricing and billing under a single contract. What's the best way to get those answers? 

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Kate Clavet
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 30, 2020

Hi @John Funk ! For billing questions concerning Opsgenie and Jira Service Management the best thing to do is write billing@opsgenie.com so that one of our Customer Advocates can assist you. Hope that helps! 

Best,

Kate 

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John Funk
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November 30, 2020

Thanks @Kate Clavet  - I have dropped them a note!

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Stuart Capel - London
Community Leader
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January 9, 2021

This is great - I like the new features in JSM. Look forward to using this to improve customer service!

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Jack Brickey
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 31, 2021

Thanks for sharing. I need to spend some time contemplating how I can leverage or if I should. 

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