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An employee places an order with the organization’s internal print room.
Employee
Print staff
An employee submits an order for internal printing by completing a form on the JSD portal. The form uses detailed questions and conditional logic to collect the specifics of the print job.
When the form is submitted, an issue is created and the status changes to PENDING. Approvers can view the form on the issue to see the details of the request.
When the request is approved, a Print Room Accounting form is automatically added to the issue.
A member of the print room staff gets to work filling the order, recording the work completed on the Print Room Accounting form.
When the Print Room Accounting form is submitted, the issue is automatically changed to DONE.
The Print room agent can set the Accounting form to "External" allowing the customer see the details of the work completed.
Set up automation to automatically transition the issue to PENDING when a Print Request form is submitted.
Set up automation to automatically add the Print Room Accounting form when the issue changes to the IN PROGRESS status.
Set up automation to automatically transition the issue to DONE when the Print Room Accounting form is submitted.
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Print Room Order
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Print Room Accounting
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Peter Preston
Sr Product Marketing Manager
Atlassian
Brisbane
20 accepted answers
1 comment