Welcome to Atlassian Community!
Per your description, I understand you would like to restrict your agents to only see the issues assigned to them. Is that correct?
You can use the Issue-level security functionality to achieve this goal. These would be the steps:
1 - Create a new security level
2 - Add to the security level all the administrators and specific persons that must have full access to the issues, excluding your agents
3 - Add the Assignee field to the security level
4 - Add the Security level to all the issues in your Service desk, using the bulk operation feature.
The steps above will restrict your issues to only the persons you added at the security level. For your agents, they will only be able to see the issues they are added as the assignee.
Please, take a look at the documentation below to know how you can configure your security level:
Let us know if you have any questions about the steps provided.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events