"Email confirmation to" field relocation or removal

[Francis Tran]

When creating service desk requests without logging in, it auto generates a "email confirmation to" field at the bottom of the form. If possible we would like to move this field towards the top of the request form or have the email address field to automatically populate the "email confirmation to" field.

[Nabil · Accepted solution]

Hi Francis,

I believe you are referring to the field appearing when anonymously accessing the portal. At the moment it is not possible to move the order of the field. I have since created a feature request for this at https://jira.atlassian.com/browse/JSDCLOUD-6133 as I do see the value of having the ability to order the field where it should be located.

[Francis Tran]

Hi Nabil,

Yes that's the field i'm referring to. Thanks for for your reply and creating the request.

[Werner du Preez]

Hi Atlassian Community. Is it possible to rename this field, to something like: "Your email address"?

[Nabil]

I'm afraid not. We have a feature request for it at https://jira.atlassian.com/browse/JSDCLOUD-5789

[Lia Aguilar]

Hi,

are there any news about this request? The file description is not very clear and would be great if it was possible to rename it.

Thank you!

[Ted Korba]

"Email confirmation to" is confusing for end users. Should be able to change this to "What is your email" or something that makes more sense. Please fix this!!!!

[Sandra Axelsdottir]

I fully agree with you Ted.

Our end customers are sometimes entering our employees' email address because they think this field is to let them know that they created a request.

Do you know if there is a way to customize the text showing for this field?