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manage engine service desk migration

RMN IT Aug 21, 2015

I am interested in moving from my current incident management tool (ServiceDesk by ManageEngine) to your platform.  Do you offer any type of migration tools to import previous incidents for historical purposes?

 

 

2 answers

0 votes
Paulo Hennig Atlassian Team Aug 24, 2015

Hello,
If you have the ability to export these incidents to .CSV, you can do it and import to JIRA as the following: https://confluence.atlassian.com/display/JIRA/Importing+Data+from+CSV

 

0 votes
Napoleon Cornejo Feb 25, 2016

Hello @Paulo Hennig:  ¿is there a way to integrate it directly with the cloud?  
We would like to know if this product has integration with JIRA Cloud:  

https://www.manageengine.com/products/support-center/help/adminguide/api/jira-integration.html

 Best regards.

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