is it possible to add a customer to multiple organisation in Jira Desk Service?

Adding a specific customer to multiple organisation and raising an issue from Jira Desk Service protal ends up with having the incident linked to none Organisation is there a way to let the customer select which organisation he belongs to if and only if he has multiple ones?

1 answer

1 accepted

1 vote
Paulo Hennig Atlassian Team Nov 23, 2017

Hi, Mark.

If you try to create a ticket on the Jira side (Agents or Collaborators), this field won't appear at all and this is being tracked on the ticket below:

https://jira.atlassian.com/browse/JSDSERVER-4723

However, notice that when we're raising tickets on the customer portal as the way your customer is proceeding with, there's an option for us to select that as you can see at the screenshot below where you can just select the organization you belong to (In my case; Org A or Org B):

Screen Shot 2017-11-23 at 10.35.12 AM.png

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

798 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you