Adding a specific customer to multiple organisation and raising an issue from Jira Desk Service protal ends up with having the incident linked to none Organisation is there a way to let the customer select which organisation he belongs to if and only if he has multiple ones?
If you try to create a ticket on the Jira side (Agents or Collaborators), this field won't appear at all and this is being tracked on the ticket below:
However, notice that when we're raising tickets on the customer portal as the way your customer is proceeding with, there's an option for us to select that as you can see at the screenshot below where you can just select the organization you belong to (In my case; Org A or Org B):
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